Mobile car wash and detailing is a relatively new concept and when Spiffy partners with Property Managers about being a no-cost amenity to their property, occasionally questions arise. Not to worry, working with Spiffy is easy. Below are 7 questions Property Managers may have.
1. How do technicians receive keys from customers?
Great question! This is one we get frequently.. Spiffy handles this process by offering different ways for customers to exchange keys with our technicians. Many properties prefer the Key Exchange System. This system uses technology to ensure a seamless and safe exchange of keys between customer and technician. Customers put their keys in a key drop envelope and drop it in the box. From there a technician will get the keys, perform the service, and once the service is complete, the customer will receive a notification through the Spiffy app that their service is done. The keys will be placed back in the box and customers will access their keys with a code sent to them by the technician. This system is safe, reliable, and convenient.
2. Is Spiffy fully insured and bonded?
Yes, we are. What does that mean? Essentially if there is ever any sort of issue/ damage, we are insured and we will work with you to make it right.
3. If a customer has questions or concerns, what happens?
No worries, we handle that! Spiffy has a Customer Care Team that is available 7am - 8pm EST Monday through Friday and 8am - 4pm EST Saturday and Sunday by phone (844) 438-7743 in order to assist any of your questions or concerns. Spiffy offers a 100% satisfaction-guarantee.
4. How do you keep water/ run-off off my property?
Spiffy reclaims 100% of water used during a service. Traditionally car washes create run-off which can damage landscaping and sends water into storm drains. Spiffy created a special mat, used during every service, which collects all of the soap and water and reclaims it. Also Spiffy only uses environmentally friendly soaps and chemicals in our services.
5. How does Spiffy handle parking?
Spiffy does not need a parking spot on the days we come to your property. When we come to your property we have a designated washing area, that is approved by management. When valeting a customer's car to the wash site, we reserve the customers parking spot. We want to make this completely hassle-free for each customer.
6. My company is gated and has security, how does Spiffy handle this??
Spiffy works with many secure companies, we will work to come up with the solution that is easiest for your situation. All of our technicians are Spiffy employees (not contractors) and they are thoroughly background checked and fully uniformed.
7. Do you offer any deals or promotions for new properties?
Yes! Spiffy gives first time and recurring promotions to all of our properties (on top of our well-priced services). After partnering with a company/ property, we will host an initial Meet & Greet. At this event we will pass out information and Spiffy swag with our promotional codes that customers can use on services. Meet & Greets are also a great opportunity for customers to get an in-person explanation of our services, ask questions, and get to know Spiffy.
Are you a property manager interested in providing your tenants with the ultimate, zero-cost amenity for the workplace? Find out more about how you can Get Spiffy in your building today!
Posted in Lifestyle
