Launching a new operation requires coordination across people, systems, and processes. When that coordination is tight, dealerships can move quickly while keeping teams aligned and confident.
That was the case with Desoto Auto Mall, who went from kickoff to live mobile service operations across four business days. Here’s how the week came together.
The process started with a kickoff call led by Addison, Director of Partner Success at Spiffy, alongside Colin, the Partner Success Manager supporting the account.
This conversation set the foundation. The Desoto Auto Mall team aligned on what they wanted their mobile service operation to look like from day one, including:
By the end of the call, there was a clear plan and shared understanding across both teams.
Friday focused on getting the technical and operational backbone in place.
Colin worked closely with the Desoto Auto Mall team to bring their DMS integration live. Enterprise codes were configured, and the service menu was finalized to reflect how the dealership wanted to operate.
With these pieces in place, scheduling, billing, and reporting were connected directly to the systems the team already uses.
Monday was about making sure everything worked as expected before going live.
The team walked through end-to-end testing across the entire workflow, from booking an appointment to completing a service. Final configuration checks were completed, and onsite logistics for training were locked in.
This step gave the Desoto Auto Mall team confidence that they were ready for customers.
On Tuesday, Colin was onsite at Desoto Auto Mall to lead hands-on training with advisors and technicians.
The team worked through real scenarios, asked questions, and got comfortable with how mobile service would operate day to day. With training complete and systems fully validated, the dealership officially went live.
Appointments were booked, the team was engaged, and mobile service became part of the operation.
A timeline like this comes down to preparation, clarity, and execution.
With the right structure in place, dealerships can:
Just as important, the dealership team stays involved at every step, which makes adoption smoother once the operation is live.
This launch was a coordinated effort between the Desoto Auto Mall team and Spiffy’s Partner Success group.
Addison helped guide the initial alignment and overall direction. Colin worked directly with the dealership to handle integration, validation, and onsite training.
Over four business days, that collaboration turned a plan into a fully operational mobile service program.
Every dealership has its own goals and starting point. With a clear plan and the right support, launching mobile service can be a focused and efficient process.
Desoto Auto Mall’s experience shows what’s possible when teams are aligned and execution is prioritized from day one.