Bozard Ford Lincoln didn’t just improve their service scheduling process — they transformed it. After implementing Spiffy’s Digital Service Scheduler, the dealership saw a 300% increase in customer self-scheduling in just six months.
No phone tag. No bottlenecks. Just a seamless, digital-first experience that let customers book on their own time and freed up advisors to focus on what matters most: delivering exceptional service.
From Manual Stress to Digital Efficiency
Before partnering with Spiffy, Bozard Ford Lincoln managed scheduling the traditional way. They relied on phone calls, spreadsheets, and a lot of manual coordination behind the scenes. The system functioned, but it wasn’t designed for speed, scale, or the digital-first experience customers expect today.
With the integration of Spiffy’s Digital Service Scheduler, that all changed. Customers gained the ability to book a mobile service in seconds, at any time, with a clear view of available time slots and service options. Whether customers needed a service at home or at work, booking it themselves was quick and easy.
On the back end, Spiffy’s software handles the logistics—matching appointments to the right trucks, calculating drive times, and syncing everything with Bozard’s existing systems. This streamlined approach reduces manual work for service advisors and helps them stay focused on delivering a better customer experience.
Built for Dealers, Designed for Customers
Bozard’s results weren’t just about adopting new technology — they were about giving customers the kind of experience they expect from modern service providers. Spiffy’s Digital Service Scheduler makes that possible by combining convenience, clarity, and intelligent automation in one platform.
1. Real-Time Service Availability
Customers don’t want to wait for a call back or guess when appointments are available. The digital service scheduler gives them visibility into open time slots, based on service type, location, and technician availability.
2. Optimized Routes for Faster Service
As soon as a customer enters their address, the system recommends appointment times that align with existing routes and drive times. It assigns the right truck for the job and minimizes wasted time on the road — all without manual intervention from staff.
3. Automated Communication
From the moment an appointment is booked, customers are kept in the loop with automated confirmation emails, reminder texts, and real-time updates. This consistent communication builds trust, reduces no-shows, and cuts down on unnecessary calls or follow-ups.
A Better Experience on Both Sides
Spiffy’s Digital Service Scheduler didn’t just simplify the booking process — it elevated the entire service experience. Customers enjoyed the freedom to schedule mobile service appointments at their convenience. At the same time, Bozard’s team benefited from fewer manual tasks, more predictable workflows, and better visibility across operations. It was a win-win: less friction for the customer, more efficiency for the dealership.
Ready to See Results Like These?
If your team is still tied to phones and spreadsheets, it’s time for a change. Spiffy’s Digital Service Scheduler helps you:
- Capture more appointments
- Improve customer experience
- Reduce no-shows and miscommunication
- Maximize your team’s time and efficiency
Ready to modernize your scheduling and elevate the customer experience? Book a demo to see how Spiffy’s Digital ServicingTM platform can help you streamline operations and grow your mobile service offerings.
Posted in Digital Servicing
