The customer experience is essential for any business that relies on repeat customers, especially for fleet managers and rental car businesses. As businesses move closer and closer to the ultimate customer experience, the importance of smell cannot be overlooked. Customers correlate a clean smell with a clean vehicle, instantly improving the experience and providing peace of mind. Unfortunately, lingering odors are one of the leading causes of negative customer feedback. In the age of ride sharing, along with the increase in car rentals, odor elimination beyond the surface has become essential to providing an enjoyable customer experience.
Spiffy's Smart Tumbler is the perfect solution that allows fleet managers and rental car companies to offer a clean and pleasant customer experience essential to success. Let’s examine why.
“75% of all emotions generated every day are due to smell. Scent affects mood, concentration, memory recall, and emotion. Research shows there is a 40% improvement in mood after being exposed to pleasant scents.”
Our sense of smell is the strongest of the five senses, and the one most tied to memory and emotion. It can instantly transport us to another place and time, evoke long-forgotten memories, and influence our moods and emotions. This is why creating a pleasant scent in rental cars is so important to the customer experience. A clean, inviting scent improves customer satisfaction and sentiment. Conversely, strong or overwhelming odors can be off-putting and make customers nauseous.
It's important to avoid fragrances that are too sweet or heavy while ensuring scents are evenly distributed throughout the car. The Smart Tumbler is a great way to achieve this goal. Our easy-to-use product fits into any cupholder and delivers a water-activated chlorine dioxide (ClO2) gas throughout the interior cabin and ventilation system. With the Smart Tumbler, rental car companies can create a more pleasant environment for their customers, leading to improved satisfaction ratings and repeat business.
“Exactly 20% of Americans between the ages of 18 and 29 vape, in comparison to 16% of adults between 30 and 64 years old.” - Gallup Study
Smoke and MirrorsSmoking and other odors are inevitable in rental and personal vehicles that owners plan to resell or fleet managers plan to defleet. A study by the National Center for Biotechnology Information, or NCBI, estimates that smoking in a car reduces its resale value by 7.7%. Smart Tumbler eliminates smells from tobacco smoke, vaping, HVAC odors, mold, and cannabis, refreshing your vehicle and preserving its value.
How can Spiffy's Smart Tumbler improve your customer experience? Smart Tumbler is the perfect tool for fleet managers to improve their customer experience and increase efficiency in eliminating vehicle odors. Our product is a safe, easy to use, and scalable way to achieve consistent results while reducing exposure to harmful chemicals for technicians. Its battle-tested technology has been proven effective in removing organic odors, and its post-treatment is non-toxic and environmentally safe. The Smart Tumbler delivers results in 20 minutes, making it an efficient way to improve the customer experience and increase satisfaction scores. By utilizing multiple devices, fleet managers can maximize turnaround and further improve both utilization and the customer experience.