Hypepotamus recently interviewed Spiffy CEO, Scot Wingo to discuss how Spiffy has been successful in disrupting the $10 billion car wash and detailing industry. In the article, Wingo explains how customer feedback is key, especially in an on-demand industry.
“We’re pretty obsessed with making sure customers are happy,” says Wingo. “Before customers pay, they have to leave us a rating... about 90 percent of our customers leave us a rating in the application.” This direct feedback, combined with extensive training and background checks for technicians, helps to ensure that Spiffy is providing the best possible experience for customers.
Wingo and Spiffy co-founder, Karl Murphy, also improved upon the old mobile car wash model. “You would order a car wash and a guy would show up with a bucket and sponge and ask where the water is... We knew that the outcome of the vehicle being clean would not be a great customer service experience.” Wingo tells Hypepotamus.
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